Refund policy
Return & Refund Policy
Last Updated: July 2026
At Vegelia, customer satisfaction is our highest priority. We want you to shop with confidence knowing that every purchase is backed by our hassle-free return policy.
30-Day Return Policy
We proudly offer a 30-day return period from the date your order is delivered.
If you are not completely satisfied with your purchase, you may request a return or refund within 30 days.
Free Returns
We provide free returns for eligible products.
To qualify for a return, items should:
- Be returned within 30 days of delivery
- Be in good condition
- Include original packaging whenever possible
- Not show signs of misuse or intentional damage
Non-Returnable Items
Certain items cannot be returned, including:
- Personalized or customized products
- Gift cards
- Clearance or final sale items
- Products damaged through improper use
Damaged or Incorrect Orders
If your package arrives damaged, defective, or you receive the wrong item, please contact us within 7 days after delivery.
Please include:
- Your order number
- Photos of the product
- Photos of the packaging
- A brief explanation of the issue
We will arrange a replacement or full refund at no additional cost.
Refund Process
Once your return has been received and inspected, we will notify you regarding the status of your refund.
If approved, your refund will be issued to your original payment method.
Most financial institutions process refunds within 5–10 business days, depending on your payment provider.
Order Cancellation
Orders may be canceled before they enter processing.
Once an order has been shipped, it cannot be canceled but may still qualify for a return after delivery.
Contact Us
Email: support@Vegelia.site
Phone: (250) 634-8284
Address:
503-847 Dunsmuir Rd
Victoria, BC V9A 0A5
Canada